RETURN & STORE POLICY
At Miss Lundy, we want you to feel confident in every purchase. Please review our return and store policy carefully before placing your order.
RETURNS
Miss Lundy accepts eligible returns within 14 days of the confirmed delivery date.
We do not offer refunds or exchanges on standard returns. All approved returns will be issued as store credit only.
To qualify for a return, merchandise must be:
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Unworn and unused
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Unwashed
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Free of stains, makeup, deodorant, fragrance, pet hair, or other signs of wear
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Returned with all original tags attached
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Returned in its original condition and packaging
Items that do not meet these requirements may be denied.
START A RETURN OR CLAIM
All eligible returns and claims must be submitted through the Miss Lundy Returns & Claims Portal within 14 days of the confirmed delivery date.
This includes requests involving eligible returns, damaged merchandise, defective merchandise, incorrect items, and eligible shipping protection claims.
Requests submitted outside of the applicable return or claim period may not be accepted.
STORE CREDIT
Once your eligible return has been received, inspected, and approved, store credit will be issued for the value of the approved merchandise.
Original shipping charges are non-refundable and are not included in store credit.
Store credit may be used toward a future purchase at MissLundy.com.
NO EXCHANGES
Miss Lundy does not offer direct exchanges.
If you would like a different size, color, or style, you may return an eligible item within the 14-day return window for store credit and place a new order.
We cannot guarantee that your preferred size, color, or style will remain available.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, a claim must be submitted through the Miss Lundy Returns & Claims Portal within 14 days of the confirmed delivery date.
Please provide your order information and clear photos showing the issue when submitting your claim.
Once the claim has been reviewed and verified, Miss Lundy may issue either:
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A refund to the original payment method, or
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Store credit
Original shipping fees are not included in the refund or store credit unless otherwise determined by Miss Lundy.
FINAL SALE
All merchandise marked FINAL SALE is final sale.
Final sale items cannot be returned, exchanged, or refunded.
No exceptions.
Please review product descriptions, sizing information, and final-sale designations carefully before completing your purchase.
RETURN SHIPPING
Customers are responsible for return shipping costs unless return shipping coverage or another applicable benefit was purchased with the original order.
All eligible returns should be initiated through the Miss Lundy Returns & Claims Portal, where the available return options for your order will be provided.
We strongly recommend adding shipping protection at checkout for additional coverage and a simplified return and claims experience.
Miss Lundy is not responsible for return packages that are lost, stolen, damaged, or otherwise not received when they are shipped outside of the available protected return process.
LOST OR STOLEN PACKAGES
Miss Lundy is not responsible for packages that are lost, stolen, or missing when shipping protection was not purchased for the order.
If you purchased shipping protection and your package is eligible due to being lost, stolen, or damaged during transit, you may submit a claim directly through the Miss Lundy Returns & Claims Portal.
There is no need to initiate your eligible shipping protection claim separately with the shipping carrier.
SHIPPING INSURANCE & PACKAGE PROTECTION
We strongly recommend adding shipping insurance or package protection to your order at checkout.
Shipping protection provides additional coverage for eligible packages that are lost, stolen, or damaged during transit and provides access to a simplified claims process directly through Miss Lundy's Returns & Claims Portal.
If an eligible issue occurs, simply submit your claim through the portal for review.
Coverage and claim eligibility are subject to the terms and conditions associated with the shipping protection selected at checkout.
Orders placed without shipping protection are not eligible for shipping protection benefits, and Miss Lundy is not responsible for replacing or refunding uninsured packages that are lost or stolen.
CUSTOMS, DUTIES & INTERNATIONAL FEES
International customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country or local authorities.
These fees are not included in the merchandise price or shipping charges paid to Miss Lundy.
Miss Lundy is not responsible for customs fees, duties, taxes, or delays caused by customs authorities.
Orders that are refused, abandoned, or returned because of unpaid customs duties or fees may not be eligible for a refund or store credit.
14-DAY RETURN WINDOW
All eligible standard return requests must be initiated within 14 days of the confirmed delivery date.
Requests submitted outside of the applicable return window will not be accepted.
By placing an order with Miss Lundy, you acknowledge and agree to the terms of this Return & Store Policy.
